Privacy Policy

Last updated: June 2024 | SellBitcoinInDubai.shop

1. Introduction

SellBitcoinInDubai ("SBID", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our cryptocurrency exchange services.

2. Information We Collect

We may collect the following types of information:

  • Contact information (name, phone number, email address)
  • Identity verification documents (passport, Emirates ID) for transactions above 10,000 AED as required by UAE AML regulations
  • Transaction details (cryptocurrency type, amount, wallet addresses)
  • Communication records (WhatsApp, Telegram, email messages)
  • Technical data (IP address, browser type, device information)

3. How We Use Your Information

We use your information to:

  • Process and complete cryptocurrency exchange transactions
  • Comply with UAE Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations
  • Communicate with you about your transactions and inquiries
  • Improve our services and website
  • Prevent fraud and ensure security

4. Data Security

We implement industry-standard security measures to protect your personal information, including encrypted communications, secure data storage, and strict access controls. All staff members sign confidentiality agreements.

5. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information only when required by UAE law enforcement or regulatory authorities, or with service providers who assist in our operations under strict confidentiality agreements.

6. Data Retention

We retain transaction records and KYC documents for a minimum of 5 years as required by UAE AML regulations. Other personal data is retained only as long as necessary for the purposes outlined in this policy.

7. Your Rights

You have the right to access, correct, or request deletion of your personal data, subject to legal obligations. To exercise these rights, contact us at [email protected].

8. Cookies

Our website uses minimal cookies for functionality and analytics. You can disable cookies in your browser settings, though this may affect website functionality.

9. Contact Us

For privacy-related inquiries, contact us at:

  • Email: [email protected]
  • WhatsApp: +971500000000
  • Address: Office 10040, 10th Floor, Exchange Tower, Business Bay, Dubai, UAE